Shipping & Returns
Section 1 – SHIPPING :: Shipping information
Every parcel is shipped within 10 days after your order is placed (except on saturdays, sundays and bank holidays)
You'll be notified by e-mail once the parcel is shipped. In peak seasons the preparation can take up to 10/15 days.
We ship all our orders by express mail with tracking number. Expect a maximum of 10 days in Europe and 15 to the rest of the world.
BeeSleeping is not liable for items lost, stolen or damaged in the mail and upon delivery of products to the carrier, and you will assume the risk of loss and title for the products.
We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been shipped.
Section 2 - SHIPPING :: Shipping methods and costs
We offer Free Express Shipping for Europe for orders over 250 EUR. For Portugal deliveries the Free Express Shipping method starts with orders above 50€.
For orders that are under the above price, the shipment costs will be calculated at the check out, depending on the destination.
We work with DPD for express delivering.
Section 3 - SHIPPING :: Duties and taxes
International shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We advise international customers to confirm/calculate applicable duties and taxes before purchasing.
The first step to returns and exchanges must be to communicate with customer support service at firstname.lastname@example.org and explain the problem and/or reason of return or exchange.
If you ask for a no standard size (costton and not available online), we are not able to process your return, refund or exchange.
Section 1 – RETURNS :: Can I return a product?
Yes. You can, in case you don't want to keep the product, return it in a maximum period of 60 days after you purchase it. However, you can only return a product if you meet the following requirements:
The products have not been washed or damaged;
The products maintain their original features and the packaging is not damaged (packages that have been carefully opened are not considered as damaged);
The product has not been tampered with and keep the original tags.
How do I return a product?
Step 1: Contact customer support
The first step to returns and exchanges must be to communicate with customer support service at email@example.com and explain the problem and/or reason of return. The subject of this email should be “Return – order number XXXXX”
Step 2: Put the item in the packaging that we will send you
Place the item in the packaging that we will send you. The article must follow with its tags. Any product that has been damaged, does not give right to the refund.
Step 3: Returning the package
To return the package, send us the items through the post with everything mentioned above, unfortunately we cannot refund shipping costs. We will warn you once your package has arrived.
Step 4: Refund
After receipt and analysis of the product, we will refund you (if the refund is valid), within 15 days from the date of the order.
Section 2 – RETURNS :: Faulty product.
We guarantee the satisfaction of our customers and don't want them to buy products that may have slipped through quality control. If you are returning an item that has a quality defect, please let us know by email (firstname.lastname@example.org) what the problem is. Once we have received your order we will look at it and get back to you within 10 working days. Once we get confirmation that there is a quality defect, we will replace your product. This will typically never take more than 10 working days, however depending on where you are and which bank provider you have it may take a little longer.
Section 3 – RETURNS :: Did you receive my return?
Once your return is processed by our warehouse, you will receive an email with this notification. If you do not receive this email within 10 days after sending the return, please contact us at email@example.com